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We want you to love your Hem + Haw bag. But if you don't, we're happy to work out a return or refund. The official details regarding that: You may return your bag within 10 days of delivery and receive store credit to be used in the future. Or, we can refund your money in full (though we won't refund the return shipping cost). The bag must be returned in good condition, in original boxes and packaging, and with all paperwork, receipts and accessories to ensure full credit. Purchased items are un-returnable if tags have been removed or damaged, or products have sustained damage by the customer.